True SME Solutions

Real Service Delivery

ABOUT US

WELCOME

True SME Solutions! Real Service Delivery!

ITAlliance collaborated with specialist companies, in proving a full range of services covering Cloud , Web and Connectivity Services as well as VOIP and Cabling solutions

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ITAlliance was formed around core staff, bringing in a wealth of diverse skills together with many years of experience.

ITAlliance is sensitive to working for the SME business owner and providing affordable, yet world class IT Support solutions. All our solutions are based on Total Cost of Ownership and an early Return on Investment.

Our secure online Client Portal is freely available to all, to track your service Cases, check your quotes, access your site documentation etc.

We also make use of tools that provide ‘deeper’ management of your servers, laptops and devices. These tools provide audit information, software update statuses and the ability to remotely ‘control’ these devices when required. We subscribe to the opinion that if we are able to measure anything of significance – it will improve and contrary, anything that is not managed – will deteriorate.

We want to build long term relationship with our clients and the only way we can do that – is to be providing real value and putting ourselves in the client’s position. “What would we do?” is the question we always ask ourselves.

ita_welcome

ITAlliance was formed around core staff, bringing in a wealth of diverse skills together with many years of experience.

ITAlliance is sensitive to working for the SME business owner and providing affordable, yet world class IT Support solutions. All our solutions are based on Total Cost of Ownership and an early Return on Investment.

Cape Town Network Support

For instance, we focus on providing a Managed Service Offering using Open Source tools. This methodology if Network and IT Support, drives cost to the client down. We offer an ABSOLUTELY FREE Server monitoring facility – keeping a “live” eye on the health of your Server(s) and automatically alerting you to impending issues.

Our secure online Client Portal is freely available to all, to track your service tickets, check your quotes etc.

We also make use of tools that provide ‘deeper’ management of your servers, laptops and devices. These tools provide audit information, software update statuses and the ability to remotely ‘control’ these devices when required. We subscribe to the opinion that if we are able to measure anything of significance – it will improve and contrary, anything that is not managed – will deteriorate.

We want to build long term relationship with our clients and the only way we can do that – is to be providing real value and putting ourselves in the client’s position. “What would we do?” is the question we always ask ourselves. We subscribe to the Bob Parson 16 rules of engagement.

Please free for to call us for no obligation chat. We are here to assist and provide unbiased advice on solutions and products that will work for you.
021 447 6035 | 021 447 6314

We have been rated as a Level 1 contributor.

Our BBBEE status is recognised as an Exempt Micro Enterprise ( EME ) and the Codes of Good Practice suggest we ensure our customers are aware of this. The codes of good practice also stipulate that we have been rated as a Level 1 contributor with a 135% BEE recognition level.

This means clients purchasing from ITAlliance, and wishing to measure your levels of compliance with the Codes of Good Practice Procurement Scorecard [Code 500 Generic/ Code 805 QSE], can recognise 135% of their spend with ITAlliance, as being BEE spend.

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SERVICES

IT Alliance

IT Alliance provides a variety of IT Services to keep businesses running smoothly. For more information on these services click on the service from the list below…

Feel free to contact us for a no obligations meeting to discuss your IT needs.

Simple Effective Solutions.

Services Quick View

• Managed Services
• SLA – Service Level Agreements
• ISP Services
• Online Backups
• Mail Solutions
• Mail Archiving
• Network Security
• Hardware and Software Procurement

Through our usage of some really smart tools, we are able to remotely monitor the health of your IT infrastructure and to provide network support remotely as far as possible. Through these tools, we provide patch management, IT audit reports, Remote Support features, hardware monitoring and automated software deployment.

Our reactive support is based on automated trigger alerts, either through a Service Level Agreement or on an Ad Hoc basis.

We also do Monthly Proactive support based on industry Best Practices, either through a Service Level Agreement or on an Ad Hoc basis, to ensure our clients IT infrastructure performs optimally with the maximum possible uptime.

Our free Live health monitoring, is an network and IT support service that we offer to any client, running a Microsoft or Linux Server. We Live monitor key indicators such as Internet line, CPU and memory usage, key services. It’s a live snapshot view of your servers(s). Any trigger event is reported to you for a decision on remedial action.

Remote Support allows us

• To provide IT Support by securely connecting to your network Server or to a user’s PC in order to resolve an issue, complete a task or to educate the user if required.
• Onsite support is of course available, to facilitate those break-fix issues.
• Remote Support drives down cost to the client and results in quicker problem resolution.

• Uncomplicated SLA’s with an easy opt out
• Unlimited Support
• SLA clients have guaranteed response times
• SLA clients are covered for proactive and reactive support work
• SLA clients take response time preference to Ad Hoc clients
• ITAlliance performs an outsourced service and works in collaboration with an existing IT resource if required

Being vendor agnostic, we partner with a wide range of Tier 1 upstream providers in order to provide the right product at the best possible price.

• Domain registrations / Hosting
• ADSL Connectivity ( Business and Consumer )
• Mail Spooling . Preventing mail loss in times of mail server downtime is a feature, very few ISP’s are able to offer
• Website Hosting ( Microsoft and Linux)
• Hosted Services (Hosted Exchange, Cloud Computing)

A company’s data is its biggest asset. Data loss can be caused from a range of areas such virus outbreaks, accidental deletion, malicious acts of a disgruntled employees, theft and the most common – being hardware failure. Most often, data losses are only realised, a long time after the event has happened. The cost to a business can be absolutely catastrophic.

• Providing automated Online Backups utilizing after hours, idle DSL connections
• Daily email report providing information on the previous nights backups
• Full encrypted data
• All inclusive pricing model – no hidden extra agents – no hidden costs
• We also offer a 1 month free, no obligation free trial

Online Backups Terms & Conditions

Onsite

Kerio Connect ( Microsoft Exchange alternative)

Kerio Connect is the award-winning, leading alternative to Microsoft Exchange for businesses and organizations that prefer a simple approach to IT. Kerio Connect mail server brings business-class email, instant messaging, shared calendars, and contact management to most email clients, IM clients, web browsers and mobile devices. With integrated anti-virus, powerful anti-spam, built-in archiving, automated backup and web administration interface, Kerio Connect gives businesses everything they need for secure email and messaging in one low cost package.

Kerio Connect Datasheet

Kerio Connect Video

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Offsite

We host a Kerio Connect private cloud server for customers that do not want an onsite server. This includes the same features found in the onsite version of Kerio Connect. Please contact us for pricing details.

A tamper-proof email archiving and retention platform that seamlessly works with you existing mail setup. No more worries about message volume stores growing too large or losing that ever-important email. Never worry about deleting emails and managing archive emails again.

With changing legislation governing email laws and a growing emphasis on email retention, this product ensures that your business meets the latest legislation and governance requirements. Compliance has never been easier

Key Features

• Provide you with unlimited storage to your archive forever
• Provide 10 years or unlimited length email archive
• Ensure compliancy with latest legislation (ECT Act, King III, SOX)
• Give you sub-second search and retrieval to any email archived
• Give administrators an easy to use web-administration interface they’ll fall in love with
• Reduce your on premise message data store size
• Encrypt all information in a triple-DES secure environment
• Not requiring any software or hardware to be installed

Linux products

These are very low cost but very highly effective products, well suited to the typical SME business. There are no annual licensing costs which combined with the initial low cost, make them an attractive alternative to the traditional appliance type products.

We install and support a variety of cutting edge Linux based products ( Ubuntu, xx) including our flagship products SME and Endian Servers. These products provide a variety of functionality including Firewalls, Internet Content Management, VPN Connectivity, mail and web security , intrusion prevention, Quality of Service management etc.

Kerio Control Datasheet

Kerio Control


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• We are product agnostic and so able to provide advice on buying the right product at very competitive prices and then managing it well. We are able to procure all the leading brands such as Dell, HP, Lenovo, Canon etc.
• Rental facilities to assist with off balance sheet finance.
• Assistance with business centric Open Source applications, covering Security and Customer Relationship Management et al.
• Our Fixed Asset Management service will provide a full companywide audit of your hardware and software assets. This would also include a License Management service.
• Assistance with “green” disposal of old equipment.

Support

Telephone: 021 4476035 / 021 4476314

Support Email: support@italliance.co.za

support

Contact

Phone: 021 447 6035 , 021 447 6314
Fax: 086 693 7711
Address: 49 Lower Main Road, Observatory, Cape Town

PO Box No: PO Box 13682, Mowbray, 7705

Registration: CK2011/057851/23 , ITAlliance Computer Services
VAT Number: 4150258764

General Info: info@italliance.co.za
Sales: sales@italliance.co.za
Support: support@italliance.co.za
Admin:info@italliance.co.za

Bank: FNB
Type: Current
Account: 62309852897
Branch Code: 200309

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