Services

Simple Effective IT Solutions        for SME Businessess

it-Alliance-services

Managed IT Services

Through our usage of some really smart tools, we are able to remotely monitor the health of your IT infrastructure and to provide network support remotely as far as possible.

Through these management tools, we provide:

  • Software patch management
  • IT audit reports
  • IT asset tracking
  • Remote Support
  • Hardware monitoring
  • Software license management
  • Risk Management
  • Automated software deployment

Our reactive support is based on automated trigger alerts, either through a Service Level Agreement or on an Ad Hoc basis.

We also do monthly proactive support based on industry best practices, either through a Service Level Agreement or on an Ad Hoc basis. This ensures your IT infrastructure performs optimally with the maximum possible uptime.

ISP Services

Being vendor agnostic, we partner with a wide range of Tier 1 upstream providers in order to provide the right product at the best possible price.

  • Domain registrations / Hosting
  • ADSL Connectivity ( Business and Consumer )
  • Website Hosting ( Microsoft and Linux)
  • Hosted Services (Hosted Exchange, Cloud Computing, CRM)

Remote Support

Over 80% of the support we provide, is performed remotely. This results in lower costs and fast resolutions.

Where its not feasible to do remote support ( ie hardware or Internet connectivity issue), we would resolve onsite.

Network Security

sophos-badge

With the plethora of cyber related issues that could do damage to a business, it is imperative that business security is treated with the highest priority. We demand our clients do not compromise in any way in this area. Using the Sophos range of products, we will ensure that the entire network has synchronized security and is protected on all levels

  • Server and Desktop Anti Virus with Ransomware protection
  • Firewall devices with rules set up accordingly
  • Offsite, online back ups

Network Cabling

We cater for all type of data cabling, office or home. Whether the requirement is for structured cabling, corporate cabling or just extra connections, all cable installations are extremely neat and tidy, properly tested and labelled.

  • Data and Voice cabling (Fibre, CAT 6)
  • Wifi cabling
  • Cable management reticulation
  • Relocation of existing network points
  • Correcting previously installed cabling deficiencies. (Unlabelled, spaghetti)
  • Free site inspections and quotations

Hardware & Software Procurement

dell-badge

We are product agnostic (but prefer Dell) and so able to provide advice on buying the right product at very competitive prices and then managing it well. We are able to procure all the leading brands such as Dell, HP, Lenovo, Canon etc.

  • Rental facilities to assist with off balance sheet finance.
  • Assistance with business centric Open Source applications, covering Security and Customer Relationship Management et al.
  • Our Fixed Asset Management service will provide a full companywide audit of your hardware and software assets. This would also include a License Management service.
  • Assistance with “green” disposal of old equipment.

Online Backups

storagecraft

A company’s data is its biggest asset. Data loss can be caused from a range of areas such virus outbreaks, accidental deletion, malicious acts of a disgruntled employees, theft and the most common – being hardware failure. Most often, data losses are only realised, a long time after the event has happened. The cost to a business can be absolutely catastrophic.

  • Providing automated Online Backups utilizing after hours, idle DSL connections
  • Daily email report providing information on the previous nights backups
  • Full encrypted data
  • All inclusive pricing model – no hidden extra agents – no hidden costs
  • We also offer a 1 month free, no obligation free trial

SLA – Service Level Agreements

Uncomplicated SLA’s with an easy opt out. This is important as it is felt that if you are not satisfied in any way, with the Support you receive, you should be able to cancel in the shortest possible time.

  • Unlimited Support. There is no ‘cap’ on the amount of hours we provide SLA clients
  • SLA clients have guaranteed response times
  • SLA clients are covered for proactive and reactive support work
  • SLA clients take response time preference over Ad Hoc clients
  • ITAlliance manages any outsourced service that maybe required

CRM Business Development

vtiger

If your business operates on spreadsheets and email and your business data is scattered across many apps, we can assist.

We can provide a seamless experience across marketing, sales and customer support with a full turnkey CRM solution, that will provide a 360 deg view of all departments within your business. A powerful, yet easy to use business application that is cloud based (Amazon Server) and secure.

Whatever your line of business, we can guarantee it can be streamlined and automated using a world class cloud based product from Vtiger CRM

OUR PARTNERS

ITAlliance provides a variety of IT Services to keep businesses running smoothly.

Feel free to contact us for a no obligations – no pressure, meeting to discuss your IT needs.